Maybe Fitbit Force in fiery flames will slowly die out? I really doubt it, with all the talk when this launched I am sure plenty of other people are upset about it. Fitbit Force flames – Fully Developed & Decay seems to be best suited as the thread I wrote about earlier is still fully engulfed. If you look at the image above that is exactly what has gone on for the past month.
I am not just annoyed by the ban failing so bad but also because of the support (or lack of) that I received as well as others. I pride myself daily when I support my own customers and my coworkers in the work we do. When you don’t show trustworthiness that is something that really bothers me, the way they handled this entire clusterfuck. Bad Fitbit, bad.
Another issue thinking about the thread is not disclosing what a mod is to start with. Most people think a mod is only there for spam, that could be part of it but some mods are actually paid mods that – to a degree, can represent a company.
I should know as I have a few of my own and they are all amazing. The problem is that as an end-user we have no way to know if these mod are talking out of their ass or if what they have provided us with up to this point is coming directly from the company or not.
I have a feeling the company knew it would be a full recall, had already planned to stop all production (and support) but just wanted to wait it out to cover their own ass. Another thing that I find quite odd is the amount of canned responses from these mods. I understand a canned response quite well but at some point you need to give your paying customers more information before people revolt and that is exactly what at least 80% of the people in this thread did. I jumped ship five days in, wore it for two more and then returned it after being bummed out.
During the week I had the Fitbit Force I put five tickets in. I consider myself fairly well versed in all things geeky but there were random issues with this product. From setting it up and syncing it – to stopping when it should always be tracking. Within my five tickets I did the common thing and sometimes asked about two things within a single ticket. Why? It seemed like sometimes they were not quick to jump on tickets. Sometimes the support people were helpful but for the most part I bet they were trying to figure out the same problem as me with little to no experience.
Now again, I have no idea if the people answering the tickets were the forum mods who work for free or real paid employees of the company but it was very odd to have most of my tickets answered by the same person who seemed to work “around the clock”. The first explains the delays, but it would not explain why within three of my tickets I had to reiterate myself before they could “get it”.
I was very lucky to come across a person within this thread who was putting together a list of new trackers so we are all not left in the dark. It seems like the company and those who represent it have done this already. No updates, bare canned responses and nothing that is really useful = I have decided for now I am going to be tracker-less.
The list was great, don’t get me wrong but with my issue of needing multiple exercises tracked as well as a Windows phone user it is really not worth it for me. I have already wasted most of a week with one, why would I try to deal with another one?
Even getting a good deal on the Skechers GOwalk from Groupon is not worth the hassle. If anyone would like to check out other trackers please feel free to visit this Facebook fan site for someone who went through the same struggle I did. Say hi to Pam for me, she has been great. Good luck & happy burning calories no matter if you track or not.
